In the past, when your computer system needed maintenance it meant stopping the productivity of the whole office for a day or you had to elect some poor soul to stay late into the evening to let your IT company in to do the work and then lock up after him afterwards.  DCS can alleviate these woes by providing remote support and maintenance, keeping your network up longer and allowing your employees to be more productive.

Remote management and support is exactly what it implies.  It is a process controlled off-site over a secure data connection that allows your IT provider to access the systems and files they need to keep your network running smoothly. 

What issues can be addressed via Remote Support?

The simple answer is that most of your daily issues and fixes can be done remotely and even many of your major upgrades.  If the problem or update does not require physically touching the hardware, which qualifies most processes and your system is on with a internet connection you can utilize the remote support system.  It is as if your network engineer were sitting right at your desktop.  Here is a brief example of some of your common issues that can be alleviated with Remote Support:

• Correcting application errors that have stopped an application from operating properly.  “I was saving my spreadsheet and Excel locked up”
• Reconnecting computers to office assets such as virtual and remote disk drives, printers, scanners, faxes, VPN networks, etc.
• Installing the proper service packs and application updates provided by your software manufacturers that are tailored for your specific network and business processes.
• Restoration of lost and deleted files.  “I saved my presentation to my desktop last night, and now it’s gone!  The client just landed and is on the way here.”

How does it save time and money?

The flexibility of Remote Support allows your engineers to access your systems at any time of the day, from wherever they may be.  No longer do you have to stop what you are doing to let your engineer maintain your servers during the day.  You no longer have to draw straws to elect an employee to stay late to help grant the engineer access to your facility.  All of this can be done securely overnight, from the engineer’s location, and seamless to your daily business activity.

In the event you have a printer go down, or an application freeze, you don’t have to loose productivity hours and sales by having to wait for your engineer to arrive.  Your engineer can log in from where ever they are and correct your problem keeping your sales and support force productive.

To learn more about how Remote Support can save time and money at your business, please contact Diversified Computer Solutions.

Founded in Atlanta, GA in 1993, DCS, Inc. has become an established leader in providing IT solutions in the Southeastern United States.  DCS is a full-service network and IT integrator providing consulting, integration, implementation, management, and maintenance services to Small and Medium Size Businesses, Enterprise Projects, Government Agencies, Manufacturing Facilities, and K-12 School Districts.  For more infomration about how DCS can help make your business run more efficiently contact them at 800.518.9555 or visit their website at http://www.godcs.com